Privacy Policy | The Cognitive Coach

1. Introduction

Welcome to The Cognitive Coach. This Privacy Policy explains how Doreen Bridgman, MS, CCC, SLP-CBHC ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and cognitive coaching services.

We are committed to protecting your privacy and ensuring the security of your personal information. As a licensed healthcare provider in Florida and New Jersey, we also comply with the Health Insurance Portability and Accountability Act (HIPAA) for protected health information. For specific information about how we handle your health information, please see our Notice of Privacy Practices.

2. Who We Are

The Cognitive Coach is operated by Doreen Bridgman, MS, CCC, SLP-CBHC, a licensed Speech-Language Pathologist and Cognitive-Behavioral Health Coach. We provide brain health coaching services for individuals, families, and business leaders seeking cognitive wellness and peak performance.

Website: thecognitivecoach.net
Email: doreen@thecognitivecoach.net
Licensed in: Florida & New Jersey

3. Information We Collect

Information You Provide

We collect information you voluntarily provide, including:

Contact Information: Name, email address, phone number
Health Information: Information about your cognitive concerns, challenges, and goals (subject to HIPAA protections)
Account Information: Login credentials if you create an account
Payment Information: Processed securely through Stripe (we do not store full payment card details)
Communication Records: Messages you send through our contact forms

Information Collected Automatically

When you visit our website, we may automatically collect:

Device type, browser type, and operating system
IP address and general location (city/region level)
Pages visited and time spent on our site
Referring website or source

4. How We Use Your Information

We use your information to:

Provide cognitive coaching services and respond to inquiries
Schedule appointments and manage your account
Process payments for services
Send appointment reminders and service-related communications
Improve our website and services
Send marketing communications (only with your consent)
Comply with legal obligations

5. Cookies and Tracking

We use the following types of cookies:

Essential Cookies

Required for the website to function properly. These include session cookies for authentication and security. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website. We use these to improve user experience. You can opt out of these through our cookie preferences.

Marketing Cookies

Used to deliver relevant content and track the effectiveness of our outreach. You can opt out of these through our cookie preferences.

6. Third-Party Services

We use the following third-party services:

Stripe: Payment processing (PCI-DSS compliant)
Cal.com: Appointment scheduling
Vercel: Website hosting
Neon: Database hosting

For services that may handle protected health information, we maintain Business Associate Agreements as required by HIPAA.

7. Your Rights

You have the right to:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-out: Unsubscribe from marketing communications at any time
Cookie Preferences: Manage your cookie settings through our cookie banner

For rights related to your health information, please see our Notice of Privacy Practices.

8. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect and how it's used
Right to delete personal information (with certain exceptions)
Right to opt-out of the sale of personal information (we do not sell your data)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at doreen@thecognitivecoach.net.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (HTTPS/TLS)
Secure password hashing
Access controls and authentication
Regular security assessments

10. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Health records are retained in accordance with applicable state and federal requirements.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top of this policy indicates when it was last revised.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Doreen Bridgman, MS, CCC, SLP-CBHC
The Cognitive Coach
Email: doreen@thecognitivecoach.net